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Altinap

Privacy policy

Last updated: November 14, 2026

This policy explains what personal information Altinap ("we", "us") collects when you visit our store or buy from us, how we use it, and the choices you have. We keep it short and plain on purpose.

What we collect

Order details: your name, email, shipping and billing address, phone number (if you give it), and what you bought.
Payment details: handled directly by our payment processors (such as Shopify Payments, PayPal, Apple Pay or Shop Pay). We never see or store your full card number.
Messages: what you write when you email us.
Browsing data: device and browser type, IP address, pages viewed and similar data collected through cookies and similar technologies.

How we use it

To process, ship and track your order, and to handle refunds and the First-trip guarantee.
To answer your questions and give you support.
To keep our store secure and prevent fraud.
To understand how our store is used and improve it.
To send you marketing emails, only if you opted in. You can unsubscribe at any time with the link in every email.

Who we share it with

We only share what's needed to run the store, with:

Shopify, which hosts our store and checkout;
payment processors, to take your payment;
our fulfillment and shipping partners, to deliver your order;
analytics and email tools, to measure and improve the store and send emails you agreed to;
authorities, when the law requires it.

We do not sell your personal information for money. Some cookies used for analytics or ads may count as "sharing" under certain US state laws. You can opt out at any time on our Your privacy choices page.

Cookies

We use cookies to keep your cart, run checkout, remember your preferences and measure how the store is used. You can block or delete cookies in your browser settings; some parts of the store may not work without them.

How long we keep it

We keep order information as long as needed for your order, returns and refunds, and as required by tax and accounting law. We delete or anonymize data we no longer need.

Your rights

Depending on where you live (for example California and other US states, Canada, or the European Union), you can ask us to:

access the personal information we hold about you;
correct it;
delete it;
opt out of the sale or sharing of your information, or of targeted advertising;
receive a copy of it.

To make a request, email altinap.contact@gmail.com. We'll reply within the time the law requires, and we won't treat you differently for using your rights. You may also complain to your local data protection authority.

International transfers

We and our service providers may process your information in countries other than yours, including the United States, Canada and the European Union. When we do, we rely on the safeguards required by law.