Refund policy

Last updated: November 14, 2026

The First-trip guarantee

Try Altinap on your next trip. If it isn't for you, you're covered:

Email altinap.contact@gmail.com within 30 days of delivery with your order number.
We refund your order in full, even if you've opened and used the kit.
No need to send it back. Keep it, gift it, or recycle it.
Refunds go back to your original payment method within 5 business days of our reply. Your bank may take a few more days to show it.
The guarantee is limited to one claim per customer.

Damaged, defective or wrong item

If your kit arrives damaged or defective, or isn't what you ordered, email us within 30 days of delivery with a photo. We send you a free replacement or refund you, your choice.

Lost or late orders

If your tracking hasn't moved for 10 business days, or your order hasn't arrived within 20 business days of shipping, email us. We send a free replacement or refund you, your choice.

Cancellations and changes

You can cancel or change your order within 12 hours of placing it by emailing altinap.contact@gmail.com. After it ships, we can't cancel it, but the First-trip guarantee still applies.